Support tickets on the same customer record your sales team uses.
Tickets, SLAs, macros and rules from email, your help center, the client portal and a website chat widget, on the customer record your sales team uses.
Free for 5 seats · no credit card · every module included
How Odexy Support differs from a standalone tool
Support tools see a stranger reaching out. Here the ticket arrives linked to the customer's company and engagement — the same record your sales and delivery teams use — and the company's page lists every ticket they have raised.
What ships today
Tickets
Subject, requester, status, priority, SLA, group, assignee, tags, watchers and internal notes.
SLA policies
Per-priority first-response, next-response and resolution targets in business hours, with escalation steps and breach alerts. The clock pauses in the statuses you choose, such as Pending or On hold.
Macros and canned replies
Macros run a set of ticket actions in one click; canned replies fill in the customer's and the ticket's details.
Trigger rules
Assign, tag, prioritize or notify automatically when a ticket matches your conditions.
Email channel
Inbound email creates tickets; replies thread automatically.
Help center and knowledge base
Public articles with feedback, and a contact form that files a ticket, with built-in spam protection.
Website chat widget
An embeddable chat that lands in a live-chat inbox.
Client portal
Customers raise and follow their own tickets.
CSAT
Customers rate the help they got.
Audit log
Every status change, assignment and reply is recorded.
How it integrates
- CRM and ClientsTickets link to the company and engagement; agents can attach the invoices, subscriptions or projects a ticket is about.
- EmailOutbound replies go through the email module, with its suppression list.
- ChatEach ticket has a team discussion thread your customer never sees, and any chat message can become a ticket in one click.
- NotificationsAssignment and SLA-breach alerts reach the assigned agent.
How the AI helps
The assistant works with your permissions and can look up the tickets assigned to you:
Which of my open tickets are closest to breaching their SLA?
Summarize ticket #1234 — what is the customer still waiting for?
Draft a reply to this ticket in our standard refund tone.
It writes the draft in the conversation for you to use; it does not change tickets on its own.
Built for scale
Audit log
Every ticket change is recorded with who made it and whether it was a person or the AI.
Permissions
Replying to customers, adding internal notes, closing and reassigning are separate permissions, and custom roles can grant a precise slice.
Chat-to-ticket conversion
Promote a chat message to a ticket when it warrants one.
Odexy Support vs. the category
| Odexy Support | Zendesk | Intercom | |
|---|---|---|---|
| Joined to CRM in one schema | add-on | partial | |
| AI works through the same permissions as your agents | partial | partial | |
| One audit log with the rest of your work | enterprise | enterprise | |
| Per-org pricing | per-seat | per-seat |
Zendesk and Intercom are category leaders. Both charge per agent seat and connect to your CRM through an integration. Here the CRM and the ticket queue are one system.